FAQs

The mesh count is the number of holes in a linear inch. 18-mesh allows for more detail, while 13-mesh can be easier to see.

For 18 mesh canvas, we recommend size 22 needles. However, some people prefer size 24 needles. For 13/14 mesh we use size 20 needles and for size 10/12 mesh we use size 18 needles. In general, your needle should slide through the canvas mesh easily without pushing aside the canvas threads.

A good beginner project is one that is not too large in size and whose design does not have too many colors. If you are not sure where to start the best bet would be to grab a kit that includes the painted canvas, threads and a needle. This will take away the guesswork. Click here to shop our level one kits and classes.

○ A stitch guide is created when a stitcher completes a canvas and carefully notes what stitch and threads were used. This way the canvas can be re-created by you the same beautiful way. If you purchase a canvas with a stitch guide, you can choose to follow it, or use your own stitches and threads.

○ Unless stated in the description, most of our canvases do not come with stitch guides. You can shop for canvases with stitch guides here.

○ Stitch printed designs will have each canvas intersection painted with one color, so you will clearly see what color thread to use.

○ Hand Painted designs will have the canvas painted more like a painting, with curves and gradients. There will often be intersections with two colors, so you will need to choose which color will look better to follow the design.

Kitting is when threads are chosen for a canvas. When you pick out a canvas, you must also indicate what types of threads, if any, you would like it to come with. We pull threads for each canvas based on your selection.

○ If the listing does not specify threads, then they are not included.

○ Below the “Add to Cart” button is a drop-down menu that says “Choose Your Threads.” You’ll have 4 options - Pick our Favorites, cotton threads, wool/wool blend threads, and silk/silk blend threads. Select your thread choice prior to hitting the “Add to Cart” button, and threads will be added to your order along with the canvas.

○ If you choose Cotton, we will kit your piece with DMC Floss, DMC 5, DMC 3, Threadworx Overdyed Cotton or a combination of these.

○ If you choose Pick Our Favorites, we will kit your piece using a variety of threads from our shop. This can include silk, wool or specialty threads as Arctic Rays, Beads, Capri 18, Entice, Flair, Frosty Rays, Fuzzy Stuff, Fyre Werks, Kreinik, Neon Rays, Neon Rays +, Patent Leather, Petite Frosty Rays, Petite Sparkle Rays, Petite Very Velvet, Ribbon Floss, Ribbon Floss Shimmer, River Silk Ribbon, Snow, Sparkle Rays, Threadworx Metallic, Threadworx Cotton, Very Velvet, Water n' Ice, or any combination of any threads we carry. *Note: Some canvases are truly better following the saying "less is more" and we will kit as such. When we kit a canvas using Pick Our Favorites, we truly choose what we think will look best. If you are looking for a specific variety of threads and will be disappointed otherwise, please feel free to add a comment and we will try to accommodate.

Unfortunately, we cannot kit a canvas from just a photo; we need to have the canvas in hand to be accurate. Most web photos are too small to make out all the details and colors. Also, shades vary greatly from screen to screen, resulting in kitting that is not true to the canvas colors. You will need to send your canvas in for kitting.

This depends on the brand of yarn you are using and mesh count of the canvas you are working with. Check out our Thread Tips for more guidance.

Please contact our customer support team and they will be happy to help with getting you more thread if you've purchased the threads from us. Needlepoint.Com does not keep a record of the threads pulled to kit your canvas. Please make it a habit to keep your thread tags as a reference should you need additional thread.

Yes! You have 15 minutes after placing your order to make any changes. We highly recommend submitting any updates within that 15-minute window to ensure they can be made.

If the 15 minutes has passed, please call or email us as soon as possible with the changes you’d like. We can still attempt to make adjustments, but we cannot guarantee that modifications will be possible once processing has begun.

Yes! All canvases are sold with edges taped.

Yes! All canvases are sold with a needle included.

Due to new e-commerce tax laws, we are required to collect sales tax in certain states. If your state requires us to collect sales tax, then you will be charged sales tax at checkout.

All Paypal orders are processed through our parent company, Elizabeth Bradley Design.

Personalization is completed in-house by our team for an added cost of $6 per letter/number. Please be sure to include the exact name, initials, or wording in your order notes before checkout so we can process it correctly.

Please note that adding personalization may result in a turnaround time of up to 2 weeks for your canvas, as each piece is carefully customized by hand.

At this time, we do not offer preorders or special orders. We’ve implemented this policy to reduce preorders and ensure a smoother, more reliable shopping experience for our customers.

We work hard to keep a wide selection of products in stock and ready to ship. New canvases are added to our website daily, and everything you see online is currently in stock and available for purchase. We encourage you to check back often, as our selection is always growing!

No. Needlepoint.Com does not currently offer custom canvases.

f there was only one canvas of that design available, the product will no longer appear on the website once your order is placed, as it has sold out. If for any reason the item is actually out of stock or there is an inventory discrepancy, our team will reach out to you directly as soon as possible to resolve the issue.

Orders of $75 or more (before any taxes) are eligible for free US shipping.

We ship using USPS or UPS, depending on your location and the shipping method selected. You can choose your preferred shipping option at checkout. Please note that shipping times are calculated from the date your order ships, not the date it was placed. For more detailed information, please visit our Shipping and Returns page.

Yes! You have 15 minutes after placing your order to update the shipping address.

If that window has passed, please contact our customer service team as soon as possible at 919-828-5538 or [email protected]. We’re happy to update the address prior to fulfillment whenever possible.

If your order has already shipped, we can submit a carrier claim or attempt an address correction, but we cannot guarantee that the package will be successfully rerouted or delivered to the updated address. Reaching out as quickly as possible gives us the best chance to make the change.

You may request to have multiple orders combined for shipment; however, it must be requested very soon after the orders are placed. Due to the high volume of orders we process each day, we’re only able to accommodate combined shipping requests if they are caught quickly and before fulfillment begins. While we’re happy to try, we cannot guarantee that all requests can be accommodated. Please contact us at 919-828-5538 as soon as possible after placing your orders for the best chance of combining them.

There are occasional discrepancies between the tracking scans and your package’s actual arrival. Often a package will show up a few days after tracking says it arrived. If your package does not show up after 7 days of your delivery notice, please contact us and we will start a search on your package.

We are happy to accept returns on: canvases, kits, accessories and threads. We are unable to accept returns on books, stitch guides/charts and special-order items. If you choose add-on threads for your canvas, we will accept the entire thread pack. Please request a return within 10 days of receiving your order. To be eligible for a return, your item must be unused and in its original packaging, and any online class videos must be unviewed.

Yes! You have 15 minutes after placing your order to cancel it. If that window has passed, cancellations may still be possible prior to fulfillment. Please contact us immediately by phone or email, and we’ll do our best to stop the order and issue a refund. Once an order has entered the fulfillment process, we cannot guarantee that it can be canceled.

In the case of items damaged during shipment, please immediately contact us via phone or email. We will work with you to replace your item as fast as we can. If we are able to locate a replacement, we will send it to you at no charge to you, and will ask you to return the damaged/defective item to us using our free return service.

Creating an account on our website is completely optional, and not required to make a purchase. The benefits to creating an account are: faster checkout, visible order history, easy access to purchased online classes, and access to Needle Points balance.

Once your account is set up, you will be sent an email with the promo code, which is good to use on one future purchase.

On the login page, there is the phrase “Forgot your password?” which you can click on. You will then be sent an email to reset your password. If you have trouble feel free to contact us via email or phone.

Needle Points is your reward program, a thank you for choosing to shop with Needlepoint.Com. Every purchase accrues points which can be redeemed for valuable rewards. You earn 1 point for every dollar you spend. You must opt in to rewards by clicking on the green Needle Points icon in the lower left corner of the website.

Log into your Needlepoint.Com account and, on your account page, click on “Your Rewards” to view your Needle Points balance.

To view any purchased online classes, login to your account on the Needlepoint.Com website. On your account page, click on “Your Digital Content” to view any purchased class videos.

Once an online class is purchased, you can view the videos as many times as you like. Each class has unlimited access.

Yes! We have two store locations that are open for in store shopping. Click here to view our store locations and current hours.

After you have stitched your needlepoint canvas you can send the stitched piece back to us for finishing. Finishing is a service provided for an additional cost where your needlepoint piece is made into the final product. We provide many finishing options such as ornament finishing, pillow finishing, and stocking finishing.

No. Finishing is not included in the purchase of a canvas. You will find more information on finishing costs here.

Finishing can be sent in any time of the year. If you need your finished piece by a certain date, such as Christmas, then please refer to our finishing deadline chart here. To secure your spot in our queue, please purchase the Finishing Deposit, which ensures your project is officially entered into the lineup. Also please fill out the designated form depending on what kind of finishing you are sending in. 

This depends on the project.

◾ Ornaments: 4-6 months

◾ Hanging Signs: 4-6 months

◾ Simple Pillows: 2-3 months

◾ Specialty Pillows: 6-8 months

◾ Belts: 1-2 months

◾ Stand-Ups: 4-6 months

◾ Acrylic Trays: 5-7 months

◾ Clutches: 4-6 months

◾ Stockings: October 18th deadline, should have by Christmas

◾ Eyeglasses Case: 3-4 months

◾ Key Fobs: 4-6 months

Please provide a note with your contact information and let us know how you would like your piece to be finished. For pillows, we ask you to provide fabric and trim (if applicable). To secure your spot in our queue, please purchase the Finishing Deposit, which ensures your project is officially entered into the lineup. Also please fill out the designated form depending on what kind of finishing you are sending in. There are more instructions for sending in finishing here. 

Blocking is the process of making your distorted piece perfectly straight again. As a canvas gets stitched, the canvas can shift and warp, causing the design to look askew. Using stretcher bars help prevent distortion as you’re stitching. If your canvas needs to be blocked before finishing, this service can be provided for an additional fee.

If you provided your email you will receive confirmation as soon as your package arrives. We always recommend getting tracking on your projects, along with insurance on the package. You can always email [email protected] to check to see if it has arrived.

A signature is always recommended. Once your piece leaves our shop, it is out of our hands and in the hands of the carrier. The signature provides you with an extra layer of security that your piece is delivered to you. That being said, if you want to opt out of the signature, you may do so. It is not recommended and if something happens to your piece, it is out of our control.

Not necessarily. All of our finishers work in their own order, mostly in order of holidays. We are always happy to hold pieces as they come in, to help you save on shipping.